In HR management, qualifications are understood to be the professional expertise and social skills of an employee in relation to the job performed and area of work.
An employee's professional skills and qualifications include:
- Education and training
- Specialised knowledge (e.g. mathematical or language skills)
- Working techniques and methodology skills
- Media skills
An employee's personal skills include:
- Entrepreneurial skills
- Ability to work under pressure
- Creativity
- Learning skills
- Self-initiative
An employee's interpersonal skills include:
- Leadership/management skills
- Capacity for team work
- Behavioural skills
- Negotiation skills
- Cultural awareness
- Empathy
- Ability to deal with conflict
The individual qualifications of each and every employee have a direct effect on productivity - and ultimately also on the success of a company.
Find out about the consequences of HR departments choosing employees with the wrong skills and qualifications here.
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