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Posted by CareerBuilder UK on 15 June 2015 in HR Glossary, Big Data, HR Management & Strategy | No Comment


KPIs are business performance metrics designed to measure the success of specific work processes or the achievement of particular goals in a company. In HR it is possible to specify a series of KPIs, for example:

Proportion of new employees = Number of new employees in the period under review/Number of employees (headcount)

Cost of vacancy = Cost a specific unfilled vacancy per day

Cost per hire (CPH) = (Internal + external recruitment costs)/Number of vacancies in the reporting period

Average age of the employees = Sum of the employees' ages/Number of employees

Staff turnover = Number of employees who have left/Average number of employees

Ratio of employees to HR staff = Number of employees : Number of HR staff

Qualification level = Number of academics and qualified specialists

Retention rate = Percentage of new hires that are still employed by the company after a specific period

Time to fill = The length of time from when the staffing requirement was notified to the vacancy being filled

Time to hire = The length of time from the job advertisement to the vacancy being filled

Time to internal feedback = Time taken for a department to provide the recruiter with feedback about an applicant.

Time to interview = The length of time from when the staffing requirement was notified until the interview

Average training hours per employee = Hours of training/Number of employees trained

Training costs per employee = Cost of training and workshops/Number of employees


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